Terms & Conditions

Please read these terms of use carefully. If you use the Apta-advice website at www.apta-advice.com (“the Site”) then you are agreeing to these rules, including the house rules for our Forums.

General terms and conditions

1. This Site is produced by NUTRICIA MIDDLE EAST DMCC for your information, education and communication. In these terms and conditions, “we” and “us” means NUTRICIA MIDDLE EAST DMCC (registered company number 00275552) trading and referred to in these terms and conditions as Apta-advicer Please feel free to browse this Site.

2. The Site and its contents are designed to comply with UAE laws and regulations and are intended for use by Middle East residents only. Apta-advice makes no representation that any information contained in this Site is relevant or appropriate to other locations.

3. This Site offers you the option of viewing information about Apta-advice infant milks. If you choose to view this information, you are accepting that Apta-advice is supplying this information at your individual request for information and education purposes.

Username and password

4. Apta-advice asks for your email address, first name, surname, postcode, and due date (or baby’s birth date) as mandatory details when you sign up to the ‘Apta-advice Club’ service on our website. This is to help ensure that we can identify you as an individual. This also allows us to tailor our communications to your needs and means that if you contact us with queries about your registration or subscription details, it makes it possible for us to identify you on our system, answer your query, or amend your details for you. We will only use your email address, telephone number, or mobile (for SMS) to communicate with you if you give us explicit permission to do so either at registration or by subsequently updating your details with one or more of those permissions.

5. Once you have completed the registration process, you will have specified a username (taken to be your email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone. You will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. We reserve the right to require users to amend usernames and passwords if necessary for security reasons. The username and password that you log in with are personal to you and are not transferable.

6. All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address. We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Apta-advice accounts, or disrupts any of our services in any way.

Exclusions of liability

7. We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as is practical after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Site and you should be aware that such information may be inaccurate, incomplete, or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Site. We do not guarantee that the Site will be fault-free and do not accept liability for any errors or omissions.

8. Subject to paragraph 11, if we fail to comply with these terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from the failure to comply with these terms.

9. We shall not be responsible for losses that result from our failure to comply with these terms including, but not limited to, losses that fall into the following categories:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of anticipated savings; or
(d) loss of data.

However, this shall not prevent claims for foreseeable loss of, or damage to, your physical property.

10. Paragraph 11 does not include or limit in any way our liability for:

(a) death or personal injury caused by our negligence; or
(b) fraud or fraudulent misrepresentation; or
(c ) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

11. Save as otherwise set out herein, in no event shall our liability (or that of our affiliates, agents, employees or subcontractor) for any claim or damage arising out of or in connection with these terms and conditions.

Access to the Site and Content

12. We will endeavour to allow uninterrupted access to the Site, but access to the Site may be suspended, restricted or terminated at any time.

13. Owing to the nature of electronic transmission of data over the internet and the number of users who post data to the Site, any liability we may have for any losses or claims arising from an inability to access the Site, or from any use of the Site or reliance on the data transmitted using the Site, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with use of or access to the Site, save where such liability cannot be excluded by law.

14. We do not give any warranty that the Site is free from viruses or anything else which may have a harmful effect on any technology.

Intellectual property

15. The copyright in the material contained on this Site together with the Site design, text and graphics, and their selection and arrangement belongs to Apta-advice. All rights are reserved. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Apta-advice. You shall retain ownership of all copyright for data you submit to this Site. When you transmit or post any material to this Site, you grant to us a worldwide exclusive, royalty-free, non-terminable licence under your copyright and other intellectual property rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, display, or distribute that material worldwide via the Site, or in any way without any duty at all to account to you.

16. The trademarks, logos, characters and service marks (collectively “the Trademarks”) displayed on the Site are registered or unregistered trademarks of Apta-advice. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any licence or right in and to the trademarks without the express written permission of Apta-advice. Your use of the Trademarks and contents of the Site, except as provided in these terms and conditions, is strictly prohibited. You are advised that Apta-advice will aggressively enforce their intellectual property rights in the Site and its contents to the fullest extent of the law, including seeking criminal sanctions.

17. You shall retain ownership of all copyright in data you submit to the Site. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.

Data submitted by others

18. A variety of information, advice, recommendations, messages, comments, posts, text, graphics, software, data, and other materials (“Content”) is available on the Site. Some of the Content is provided by Apta-advice and other Content is provided by persons who use the Site (“Users”), such as photos, User opinions and views provided via posts to discussion forums. Apta-advice strives to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness, or that it will not be objectionable to you, of any Content whether provided by ourselves or by Users. In order to ensure everyone can get the most out of these chat groups, please read and abide by our house rules.

19. We accept no liability for data supplied by any User for display on the Site and the limitations in conditions 7 to 13 above (Exclusions of liability) apply.

20. If you submit data for display on the Site, you are responsible for ensuring that the data is accurate, complete, and up-to-date, and for updating that data where necessary.

21. If you submit data for display on the Site, you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive, or otherwise objectionable or in breach of any applicable laws or rights of third parties.

22. You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Site is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Site or any other technology.

Governing Law

23. These terms and conditions shall be governed by and construed in accordance with UAE law.

24. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts, to which both parties submit.

What if these T&Cs change?

25. Apta-advice may update these terms and conditions at any time, so please check this page regularly to ensure you are kept up-to-date.

26. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

Protecting your information

At Apta-advice we promise to protect your privacy by both this privacy policy and your rights under the Data Protection Act. This policy explains why we request personal information, how you can give or refuse your consent, what information we request, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you. You can change your details, including opt-ins and opt-outs for various services, by visiting your personal account details at www.apta-advice.com at any time.

This website is managed by NUTRICIA MIDDLE EAST DMCC, a company registered, trading and referred to in this privacy policy as Apta-advice, and its agents, for the use of consumers within the Middle East.

Why do we request personal information?

The main reason for collecting, processing and storing your personal information is to be able to provide you with the services you have requested. These services could include information and updates, or completing questionnaires and competitions.

Personal information will be collected and stored by Apta-advice or its service providers, with your consent, for the following purposes:

  • To directly provide the services you have requested;
  • To contact you, should we have some important news to share with you about our products and services;
  • To enable third parties to process and manage your information to enable us to provide the services you have requested;
  • For security, administrative, marketing, and legal purposes;
  • To update and enhance the website and the services provided and;
  • Sharing this information within the Danone Group.
  • Where the website asks you for personal information, we will inform you of how we intend to use the information and we will ask for your explicit consent. Except as set out above, we will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

You may opt-in to receive marketing communications when you register with the website and you may withdraw that opt-in at any time. Once you have opted in, we will provide the services you have requested by post, e-mail, mobile (SMS), or telephone. If, for example, you do not wish us to contact you by telephone, then you do not need to give us your number; however, if you do not give us your telephone number, we will not be able to call you back.

Your consent

By registering on this website, you consent to the collection and use of the information you voluntarily submit, for the purposes described above.

Any personal information will only be used in accordance with current data protection legislation. All our email correspondence contains an unsubscribe option by which you can opt out of further email contact if you so wish.

Your rights

You have the following rights:

  • the right to request us to provide you with copies of personal information that we hold about you at any time and we may ask you to pay the fee permitted by law.
  • the right to request us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

What information do we collect?

When you access and browse this website (including when you submit personal information to us through data entry fields on the website), we may collect the following information from you:

  • your name;
  • your age and sex;
  • your postal address;
  • your phone, and e-mail details;

In order to provide you with the services you have requested or for marketing analysis, Apta-advice (or third party data processors acting on our behalf) will store the information that you have chosen to give us. We can do this in 2 ways:

  • Directly from you by your registration details.
  • Indirectly from you by information from your visits to this website (see further information below about cookies).

A quick word about children

We do not and will not knowingly collect information from any unsupervised child under the age of 16. If you are under the age of 16, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.

What are cookies?

This website deposits certain bits of information called “cookies” in a visitor’s computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your web browser from a website and stored on your computer’s hard drive. We use cookies to tell us how and when pages in a website are visited and by how many people, and to access your information when you sign-in, so that we can provide you with personalised content.

Cookie technology does not collect information such as your name, address or contact details. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers.

website can send its own cookie to your web browser if your web browser’s preferences allow it, but (to protect your privacy) your web browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your web browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each web browser is different, so check the relevant “Help” menu of your web browser to learn how to change your cookie preferences.) If you reject all cookies, you may not be able to receive personalised information on our website.

Who else might see my personal information?

Apta-advice and our agents may share your personal information with other companies.

Any links contained on our website to other websites are for your convenience, and should not be taken as endorsement by Apta-advice. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.

Should Apta-advice be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.

What if this Privacy Policy changes?

This privacy policy was last updated on 2nd November 2011. Apta-advice may update this policy at any time, so please check this page regularly to ensure you are kept up-to-date.